Shipping Policy
Effective Date: February 10, 2025
Thank you for shopping with 9Figs.com. We are committed to delivering your furniture items—such as tables, bookcases, coffee tables, and sofas—safely and efficiently. Please review our shipping policy below for important information about order fulfillment, shipping times, and fees.
1. Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options within the United States:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- White Glove Delivery (for large furniture): 7–10 business days with in-home setup
Delivery delays can occasionally occur due to weather, carrier issues, or supply chain disruptions.
3. Shipping Confirmation & Tracking
You will receive a shipping confirmation email once your order has shipped, which will include a tracking number. The tracking number will be active within 24 hours.
4. Shipping Locations
We currently ship to addresses within the United States. If you are interested in international shipping, please contact us directly at [email protected].
5. Damaged or Lost Shipments
9Figs.com is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
6. Furniture Delivery Notes
Larger furniture pieces (e.g., sofas, large tables) may require special delivery arrangements. White glove service includes unpacking, placement, and debris removal. Please ensure there is adequate space and access at the delivery location.
7. Contact Us
If you have any questions about your order or this shipping policy, please contact us:
9Figs.com
Email: [email protected]
Website: www.9figs.com