Return & Refund Policy
Effective Date: February 10, 2025
At 9Figs.com, we want you to be completely satisfied with your furniture purchase. If you're not satisfied, we’re here to help. Please review our return and refund policy below.
1. Returns
You may return most items within 14 days of delivery for a full or partial refund, subject to the conditions below:
- Items must be unused, unassembled, and in the original packaging.
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item).
- Custom or made-to-order furniture is non-returnable unless damaged or defective.
To start a return, please contact our support team at [email protected] with your order number and reason for return.
2. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery. We may ask for photos to help process your replacement or refund quickly. Do not discard the packaging until the issue is resolved.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note: Original shipping charges (if any) are non-refundable unless the return is due to our error.
4. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
5. Non-Returnable Items
- Clearance or final sale items
- Gift cards
- Custom-built or special-order furniture
6. How to Return an Item
- Email [email protected] with your order number and return request.
- We will provide return instructions and the return address.
- Package your item securely and send it back using a trackable shipping service.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
9Figs.com
Email: [email protected]
Website: www.9figs.com